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Shipping & Returns

Shipping and Returns Policy.

For your protection and ours, orders are only delivered to the address that verifies with your financial institution. Orders will not be held at UPS or other freight company station or hub for customer pick-up or will-call.

When you place an order with Farralane.com, you will see shipping and delivery dates, based on the availability of your items and the shipping options you choose.

Shipping costs for orders from Farralane depend upon the methods and options you choose, for anything that needs to be expedited at your request, please contact us, there will be an increase in shipping in order to modify for an earlier shipping date than previously requested.

Please also note that the shipping rates for many items we sell are weight-based, and some items are dimensional based. All weights are rounded up to the next full pound. We currently offer the following shipping options:

Continental USA
Ground (No PO or FPO boxes)
3 Day Delivery
2nd Day Air (Blue Label)
Next Day Air (Red Label)
USPS PO Box - FPO/APO Parcel Post
Freight Truck (oversized items marked with “Must Ship Via Truck”, usually heavy speakers and truss systems)

Alaska, Hawaii, Puerto Rico, Guam and Virgin Islands
2nd Day Air (Please allow an additional 24 hours for delivery)
Next Day Air (Please allow an additional 24 hours for delivery)
USPS PO Box - FPO/APO Parcel Post
Air Freight (oversized items marked with “Must Ship Via Truck”). Please call us at 1-800-433-7057 or e-mail us at sales@Farralane.com for a quote.

Heavier items are identified with the words "Must Ship Via Truck" in our product displays. These items may increase your shipping charges.

Need to ship to other International destinations? Call us at 1-800-433-7057, 1-631-752-9824 outside the USA or e-mail us at sales@farralane.com

Shipments to Alaska and Hawaii: Shipments to Alaska and Hawaii are shipped via Next Day Air or Second Day Air service. Please allow an additional 24 hours for delivery. Please call 1-800-433-7057 for shipping quotes on oversized items.

Taxes
Farralane Lighting & Audio does not collect sales tax on purchases except in New York. NY residents add 8.625% to their purchases.

Returns and Exchanges
If you are not completely satisfied with your purchase from Farralane.com, simply return it to us within 30 days of the invoice date for a refund or exchange*. It is important to e-mail us or call 1-800-433-7057 for a return authorization number. Re-pack the item in new condition. Please double box item including its original packaging (including all inserts, manuals and accessories) and send it back to us. Products in perfect "like new" condition will receive an exchange or refund for the full merchandise value (less shipping and handling). On defective items, we will gladly pay the shipping charges to return it to us. All returns may be subject up to a 0-25% restocking fee.

*Return And Exchange Exceptions
No returns or exchanges on computers, Apple products, clothing, lamps, bulbs, opened effects juice, gels, cartridges, styluses, carpet, bulk-cable, slipmats, software, microphones, headphones, mouth pieces or any other expendable supplies. No refunds: On bubble, haze or fog machines or lighting equipment, or products that have been DISCONTINUED (at our discretion). They may be exchanged for same or greater value of the same type of item. THERE IS NO CREDIT FOR SHIPPING AND HANDLING FEES. All approved returns must be in new condition with all original boxes, accessories and packaging, or they will be subject to a minimum 25% restocking fee. Any returns unclaimed for over 30 days will be discarded. Gear that has been rack mounted, damaged gear due to misuse and any product that looks used and cannot be re-sold as new, will automatically be evaluated for a minimum 25% restocking fee. All returns will be processed within 72 hours of receipt.

You can e-mail us at sales@faralane.com or call us @ 1-800-433-7057 with your questions, comments or any concerns you may have.

No Responsibility To Sell Mispriced Products Or Services.
We are not responsible for typographical, technical, or descriptive errors of products herein. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed.

  • We correct pricing errors when we discover them.
  • Incorrect prices sometimes appear on our Site, despite our best efforts.
  • When the correct price of a product is less than our stated price, we charge the lower amount when dispatching the product to you.
  • When the correct price of a product is higher than our stated price, at our discretion, we will contact you for instructions before dispatching the order, or reject the order and notify you of such rejection.
  • If a pricing error is reasonably obvious and unmistakable, we are under no obligation to provide the product to you at the incorrect (lower) price, even after we send you an Order Confirmation or Shipping Confirmation.

International Orders Terms and Conditions
International Shipping Terms and Conditions Please read the following terms and conditions carefully to avoid any additional charges or delayed delivery of your order.

Prices
All prices are in U.S. dollars.

Payment
All payments must be received in U.S. dollars. We accept money orders, wire transfers, Western Union and preprinted checks. We do not accept international credit cards.

International Shipping Fees, Import Duties and Taxes
All International shipments will be charged postage costs calculated by weight and destination. Farralane’s prices DO NOT include customs fees, taxes and tariffs. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.

International Returns or Packages Refused
If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for all the shipping costs relating to the shipment. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.

Your Country's Custom and Import Policies
Please note: It is important for you to become familiar with the Customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you're importing to can result in your order incurring high import duties, delivery being delayed, or the order being returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products. Additionally, when ordering from Farralane.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you reside and are receiving the goods. Any fees charged to Farralane.com due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only.

We Are Able To Ship To Any Country!

For other payment options, shipping questions or other assistance placing an order, please e-mail us @ sales@farralane.com or call 1-631-752-9824, or fax 1-631-752-8781

The Buck Stops Here

As a Farralane customer, if you are satisfied with your experience please tell a friend, if you are not satisfied for any reason, please write, email sean@Farralane.com  or call me for prompt action:

Sean Farrell,
Vice President
Farralane Pro Lighting, Audio & Video Inc.
425 Oser Avenue
Unit 3B
Hauppauge, NY 11788.
Phone (631) 752-9824
Fax (631) 752-8781.

 
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